An AI-powered tool built for and by ecommerce brands

Smarter support that keeps customers coming back

Faster responses, human-centered automations, and actionable insights that power customer retention

All your inboxes in one place

Connect your customer channels in seconds.

Sorted, labeled, and prioritized

Identify key customers and automate common inquiries.

With operational insights

Optimize your supply chain through customer feedback.

To keep your customers happy

Improve customer retention with insights-driven support.

OpenDesk optimizes your support and business in more ways than one

Jack Archer

Men's Apparel

Sensory Joy

Kid's Toys

Regen Health

Health & Wellness

Jack Archer doubled it's customer retention rate by surfacing and solving operational issues, such as fulfillment errors.

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Sensory Joy, equipped with OpenDesk, has cut response times by more than 75%, freeing up precious time to focus on business growth.

some guy

With OpenDesk, Regen Health automated responses to FAQs like “what ingredients are in the supplements?”, increasing its automation rate from 35% to 70% while maintaining a 92%+ customer satisfaction score.

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Manage support like a pro with less time and effort

Getting back to your customers should be easy. OpenDesk simplifies how you manage customer issues and provides powerful insights to grow your business efficiently.

Without OpenDesk

With OpenDesk

Difficult to track tickets across channels
All-in-one inbox with all of your tickets
Cumbersome workflows to personalize responses
Key customer data next to your messages for easy personalization
Time lost sorting through tickets
Auto-categorization of tickets
Lack of prioritization / first-come, first-served
Prioritize time-sensitive issues and your most important customers
Lost messages and opportunities
Get to every customer - and faster
Answer the same questions repeatedly
Confidently automate common inquiries
Minimal-to-no insights from customer tickets
Powerful insights to improve your operations

A customer support tool designed for e-commerce brands to deliver fast, personalized, smarter support

Faster and personalized responses
Fly through your inbox
Tickets are auto-categorized so you can prioritize time-sensitive messages and the right customers.
Auto-draft a response in seconds and personalize it with customer data at your fingertips.
Automation you can trust
Train OpenDesk to respond on your behalf
Simply upload documents about your products, policies, and any other context you see fit.
Confidently identify which ticket topics to automate based on customer satisfaction scores.
Insights for business optimizations
Fix issues before customers reach out
Track tickets per order by topics to pinpoint root causes that lead to unhappy customers.
Keep a pulse on the metrics that matter to improve customer retention.
Guy with a laptop

Harness support in smarter ways to drive business growth

Set up OpenDesk and get started in just minutes.

Join the waitlist

Questions?

OpenDesk currently supports Shopify, Gmail, Instagram, and Facebook accounts. We plan to support more integrations in the future.

OpenDesk costs $10 per month and $0.65 per ticket for all of its features including unlimited automations. No hidden fees. You can try it out for free for 30 days without a credit or any commitments. You can find more details on the pricing page.

Setup takes less than 5 minutes. We also offer a free onboarding service to help you get the most out of OpenDesk. Simply reach out to help@tryopendesk.com to schedule a call.

Anyone on your team can access and use OpenDesk without any additional charges. Just send an invite to their email address under settings and you can coordinate support much more efficiently.

You can confidently automate tickets with OpenDesk. Train it as much as you want by uploading documents about your brand and how you want it to respond to your customers. Then, simply set which topics to automate.

We don’t charge separately for automation. Our single pricing plan includes all of OpenDesk’s features, including automation, so that you have all the tools you need to provide high-quality support.

Have another question?

We're here to help! Just email us at help@tryopendesk.com.

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